Knowbots is committed to ensuring that your privacy is protected and that personal information that it collects from you will be used in accordance with this privacy statement. Knowbots respects and upholds your rights to privacy protection under the Australian Privacy Principles regarding how we collect, use, disclose and hold your personal information.
Knowbots collects personal information from you to enable us to provide certain services to you. The types of personal information that we may collect include your name, address, telephone number, e-mail address, date of birth and bank/credit card details.
We collect personal information from you in a number of ways, including through your online interaction with Knowbots, or when you purchase Knowbots merchandise. By engaging with us you consent to the collection and use of your personal information.
When we collect personal information from you, we expect you will only provide information that is accurate, complete and up to date. We will only collect personal information by lawful and fair means, and not in an unreasonable or intrusive way.
Where it is lawful and practicable to do so, Knowbots will offer you the option of interacting with us anonymously or by using a pseudonym.
Use of data
The personal information that we collect from you is used, among other things, to process your donations and to provide you with receipts, to communicate with you about campaigns and events, and to ask you to participate in these campaigns and events. We may also contact you to inform you of how your gifts are helping us to reach our goals.
If you choose not to provide us with certain personal information, we may not be able to perform certain services, including processing your requests and payments, communicating with you or giving us full access to your supporter history (for example, previous campaign support).
We may disclose your personal information to third parties acting on our behalf, where it is required or allowed by law, or where you have otherwise consented.
For example, if you purchase products from our online shop, we may need to disclose your personal information to third parties to fulfill your order, for example for postage services. This will only happen when it is required to provide the service for which you originally disclosed your personal information.
We will always offer you an opportunity to Opt-Out of receiving communications from Knowbots. Should you choose to Opt-Out, we will take steps to ensure your details are excluded from all internal marketing lists and future campaigns.
Under Legal Age
If you are under 18, be sure to obtain your parent’s or guardian’s permission before you send any information about yourself (your name, address, e-mail address, etc.) to us or anyone else over the internet. We encourage parents to get involved with their children’s use of the internet and to be aware of the activities in which they are participating.
Data security AND credit card security
Knowbots takes reasonable steps to ensure that the personal information it holds is accurate, complete and up-to-date. Knowbots will at all times take reasonable precautions to maintain the confidentiality of all the information that it holds about you, and will endeavour to protect the information from misuse, interferences and loss, and unauthorised access, modification or disclosure. All personal information is securely held by Knowbots, with access restricted to authorised staff only.
Knowbots uses secure server software that is the industry standard and is among the best software available for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address so that it cannot be read as the information travels over the Internet.
Visiting our website
We do not collect personal information from our visitors other than what is supplied to us on a voluntary basis. We analyse our website logs to constantly improve the value of the content available on our website. Information in our website logs is not personally identifiable and we make no attempt to link that information with the individuals that browse our site.
When you visit www.knowledgerobots.com (www.knowbots.com.au), we may collect and store your computer’s assigned IP address, the date and time of your visit, the information accessed and the referring page. We will also collect other non-identifying data for statistical purposes. This information is not linked to your personal information unless required by law.
Like many websites, our website may use ‘cookies’ from time to time. Cookies are small text files that the website transfers to your computer through your web browser to enable the website’s systems to recognise your computer. Cookies may also be used to record non-personal information such as the date, time or duration of your visit, or the pages accessed, for website administration, statistical and maintenance purposes. Any such information will be aggregated and not linked to particular individuals unless required by law.
You have the ability to accept or decline cookies by modifying the settings in your browser. Please note that some parts of the website may not function fully for users that disallow cookies.
All photos used throughout www.knowledgerobots.com (www.knowbots.com.au) and on our social media accounts, advertising campaigns and print publications are a copyright product of www.stock.adobe.com. We do not, at anytime claim ownership of these images and acknowledge they are property of the artist.
Access, correction and complaints
Knowbots will provide you with access to information we hold about you where this is possible and where it is necessary and lawful for us to do so. We will also take reasonable steps to update the information so that it is accurate, complete and current.
When you contact us, please include your email address, name, address, and telephone number and clearly describe your request or complaint. We will respond to you within a 7 day period. If we decline your request to access your personal information or to correct it we will provide you with written notice setting out why your request has been refused and the mechanisms available to complain about the refusal.
If you are not satisfied with our response, or at any time, you may refer your complaint to the Office of the Australian Information Commissioner (www.oaic.gov.au).